The level of personalised support, guidance, and expertise we've received from Solidroad since the start has been unmatched. We're already saving time and resources by being able to leverage this tool for both new hire and ongoing training.
Solidroad
Transform Every Customer Interaction
Increase CSAT with the AI QA & training platform that reviews 100% of your conversations
Trusted by industry leaders
Intelligent insights for every conversation
- Gain real-time insights on your quality across 100% of conversations, real and simulated. You get higher quality agents, a higher CSAT and customers get a better experience.
Smarter training, faster results
- Equip your team with immersive, AI-driven training simulations tailored to real-world scenarios. Accelerate ramp time, boost confidence, and build top-performing agents who deliver exceptional customer experiences.
Individualized simulations
- Generate individualized training simulations for human reps and refinement recommendations for AI agents.
How It Works
Our AI-powered platform delivers two powerful solutions in one
AI Quality Assurance
We handle the analysis of every customer conversation so you get real-time insights without increasing your QA team headcount
- Review 100% of conversations automatically
- Identify quality issues across all channels
- Generate actionable improvement recommendations
- Integrate with your existing tools like Salesforce and Intercom
Smart Training Simulations
We handle personalized agent training so you get faster onboarding and continuous skill development without manual intervention
- Create real-world training scenarios from your actual customer data
- Deliver individualized feedback for each agent
- Simulate conversations in any language across any channel
- Track improvement metrics over time
Backed by
Frequently Asked Questions
Most customers are fully integrated within 2-4 weeks. Our team handles the technical setup, including connections to your existing tools like Salesforce, Zendesk, or Intercom. Schedule a demo to get a customized implementation timeline.
While human reviewers typically sample only 1-5% of conversations, Solidroad analyzes 100% of interactions with consistent criteria. This comprehensive approach identifies patterns human reviewers might miss, though we recommend a hybrid approach for optimal results. Book a call to learn more.
Absolutely. Solidroad helps companies reduce dependence on outsourced support by making in-house teams more efficient. Our customers report being able to handle more volume with the same headcount while maintaining or improving CSAT scores. Ready to see how it works for your team?
Customers typically see a 3-5% increase in CSAT scores within three months, 50% faster agent ramp time, and 20-30% reduction in escalations. The platform often pays for itself through operational efficiencies within the first quarter. Get started today to calculate your potential ROI.
Unlike point solutions that only address either QA or training, Solidroad provides a comprehensive platform that connects quality insights directly to personalized training. This closed-loop approach ensures training is always relevant to actual performance needs. Request a demo to see the difference.
See what our customers have to say
Start improving your customer experience today
Join industry leaders who are balancing quality and cost with Solidroad